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WHO Training - Quality Right


Mental illness has been associated with stigma and discrimination. Therefore, individual with mental illness is vulnerable to human rights violation. Among others, human rights violations are seclusion, restraint, torture as well as abuse physically, mentally and sexually. Unfortunately, these issues not only occurred in community but also take place in institution where they are cared by health-care professional.

WHO Quality Rights Project was launched in 2012. It is based on United Nations Convention on the Rights of Persons with Disabilities ( which was adopted by United Nations in 2006). It covers five major human rights themes:
Theme 1: The right to an adequate standard of living and social protection
Theme 2: The right to enjoyment of the highest attainable standard of physical and mental health
Theme 3: The right to exercise legal capacity and to personal liberty and the security of person
Theme 4: The Freedom from torture or cruel, inhuman or degrading treatment or punishment and from exploitation, violence and
Theme 4: abuse
Theme 5: The right to live independently and be included in the community

Since then The Quality Rights has been initiated in many countries worldwide. It is to assess mental health facilities and services in these countries. The main focus is on the quality and human rights which later would help in the development of more comprehensive plan for capacity building, not only for health-care staff but also for patients themselves, families and carers.

The WHO QualityRights tool kit is developed to support countries in assessing and improving the quality and human rights of their mental health and social care facilities. This tool kit has 2 main components which assessment tools and reporting forms. These guide facilities on how to conduct their assessment and then report the finding.

  • The WHO QualityRights interview tool: This tool provides guidance on conducting interviews with service users, family members (or friends or carers) and staff 
of the facility.
  • The WHO QualityRights review of documents and observation tool: This tool provides guidance on reviewing documentation and making observations at the facility.